Emergency Services Advocate

Bloomington, MN
Full Time
Entry Level

                 Emergency Services Advocate 

Our Mission:

Cornerstone’s continuum of service helps to create communities where individuals and families are safe and children thrive. We advocate, educate and lead the way to social change.

Summary of Cornerstone

Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime. Our offices are located in Bloomington, Brooklyn Center and Minneapolis. Learn more at www.cornerstonemn.org.

Diversity and Inclusion:   

We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. BIPOC and LGBTQ+ community are strongly encouraged to apply.

Cornerstone Benefits:

Health care, paid time off, 12 paid holidays which includes employee birthdays, retirement savings with up to 4% match after 1 year, basic life insurance free to employees, long-term disability free to employees.

This is a unionized Position.

EEO Statement:

Cornerstone strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, veteran, disability, age, marital or, familial, and/or with regard to public assistance or any other characteristic. We are an Equal Opportunity and Affirmative Action Employer.

Salary Range - $19.00 - $21.63

Part-Time Saturday and Sunday 3pm to 11pm


The Emergency Services Advocate is responsible for providing advocacy, support, and information to victims/survivors of domestic violence, sexual violence, and/or human trafficking/sexual exploitation by accessing Cornerstone’s 24/7 shelter, hotel, crisis line, and walk-in services. The Emergency Services Advocate utilizes trauma-informed, survivor-centered, and culturally responsive practices to provide supportive services for participants. This position is also responsible for maintaining a welcoming, safe, clean, accessible, and inclusive environment for the families and people we serve.

Education and/or Experience:

Advocate: Associate degree in psychology, social work, or human service-related field or equivalent experience in a social services field or two or more years of experience providing direct crisis response services to families is a plus. 


This position is scheduled for regular shifts which may require some flexibility to support participants and shift coverage. Shifts may include evenings, weekends, and holidays as assigned by the supervisor. This position may be required to provide additional coverage during a local disaster or major public awareness events.

Qualifications and Key Skillsets:

• Broad knowledge of resources and systems that interface with victims/survivors (v/s) of violence and the skills to work in both a team and individual setting.

• Understanding of trauma-informed, survivor-centered, and culturally responsive care practices with a focus on the impact of domestic violence, sexual violence, human trafficking/sexual exploitation, and general crime on adults, children/youth, and the community.

• Good written and interpersonal skills with the ability to work with v/s, concerned persons, and community partners in a friendly, cooperative, and professional manner.

• Preferred 40-hour sexual assault certification or the ability to complete training within 6 months.

• Knowledge and aptitude with Microsoft Office, client databases, and other related forms of technology. Ability to navigate various modes of online platforms and phone technology simultaneously.

• Valid driver’s license, automobile insurance, and reliable vehicle


• Maintains professional and confidential survivor-centered support, advocacy, information, and safety planning for victims/survivors for v/s through phone, in-person, and walk-in services.

• Answers crisis line calls providing information, support, and referrals from v/s or concerned persons and systems personnel (medical, social services, law enforcement, etc.) seeking to assist v/s.

• Screens potential shelter/hotel participants requesting emergency safe housing options when bed space/hotel is available. Utilizes the DO process when CAS is unable to accommodate a v/s.

• Delivers backup assistance for the statewide Day One Crisis and Crime Victims Support phone lines, text, emails, and chats as assigned.

• Welcomes new participants into the shelter/hotel by processing intakes and providing guidelines for shelter living.

• Assists current residents with basic living skills such as cleaning, meal preparations, and caring for children. And assists in cleaning, safety checks, and other tasks necessary to prepare apartment spaces during participant turnover.

• Maintains a high-level working relationship with referral partners inclusive of the Day One Network agencies, law enforcement, medical personnel, and others. Works collaboratively across all internal programs at Cornerstone.

• Assures data entry is completed accurately in the Apricot database and other tracking methods.

• Properly documents all critical incidents: child protection reports, emergency response calls, and participant injury/cons. Completes other documentation as assigned by supervisor.

• Any other duties as assigned by a supervisor that support overall program services and services to survivors/victims.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities and those who may be Deaf/Hard of Hearing, to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to use manual dexterity for the use of objects, tools, or controls as well as visual acuity. The employee is required to stand, walk, sit, climb, or balance; and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 30 pounds. The employee should always request assistance if any object needs to be lifted and the employee feels that their capabilities are such that the specific item to be lifted is beyond the employee’s abilities. No employee should attempt to lift more than what is comfortable for them. If such a situation should arise the employee should notify their supervisor to find help with lifting any item regardless of weight if the object to be lifted is awkward or difficult to lift in any way.


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