Emergency Services Supervisor

Bloomington, MN
Full Time

                                   Emergency Services Supervisor II

$1000 Signing Bonus 

(after 90 days)

Our Mission:

Cornerstone’s continuum of service helps to create communities where individuals and families are safe and children thrive. We advocate, educate and lead the way to social change.

Summary of Cornerstone

Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking, or general crime. Our offices are located in Bloomington, Brooklyn Center, and Minneapolis. Learn more at www.cornerstonemn.org.

Diversity and Inclusion:   

We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. BIPOC and LGBTQ+ community are strongly encouraged to apply.

Visit our career page at:  https://cornerstonemn.org/about/employment/

Salary Range: $50,000 - $60,000

Cornerstone Benefits:

Health care, paid time off, 12 paid holidays which includes employee birthday, retirement savings with up to 4% match after 1 year, basic life insurance free to employees, long-term disability free to employees.

EEO Statement:

Cornerstone strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, veteran, disability, age, marital or, familial, and/or with regard to public assistance or any other characteristic. We are an Equal Opportunity and Affirmative Action Employer.

POSITION DESCRIPTION: This position is responsible for duties related to the supervision of Part-time and Relief Staff advocates in the Emergency Services Program (ES), The Program is inclusive of 24-hour shelter/hotel and crisis line services. The ES supervisor’s primary role is to ensure the advocate team provides trauma-informed, survivor-centered, and culturally responsive services in a safe, welcoming, accessible, and inclusive environment. The ES supervisor works with the program team to meet the dynamic changing needs of victims/survivors of domestic and sexual violence, and human trafficking/sexual exploitation during their residential stay and transition from a shelter. In addition, the ES Manager and Cornerstone’s Administration Program ensure the shelter retains the necessary food, basic supplies, and personal items for participants and is a well-maintained facility.

Education and/or Experience:

Bachelor's degree in social work or related field, Minimum of 2 or more years of experience providing direct crisis response services to individuals; and 2-3 years of experience providing staff supervision and leadership in an environment that is responsive to individuals and families who have experienced trauma and violence. Length of experience in a social service field may be considered in lieu of some educational requirements.


This position is a flexible work schedule with weekday hours between 12p-8p or 3p-11p and two alternating weekends per month. Hours may also vary based on supervisory and program needs. This position includes an on-call rotating schedule to assist with after-hours staff support, coaching, and direct service coverage inclusive of some overnights as needed. This supervisor may be required to provide additional coverage and support during local disasters or major public awareness events.

Qualifications and Key Skillsets:

  • Experience providing direct services to victims/survivors (v/s) experiencing trauma/violence in their lives. 
  • Experience providing supervision, team building, and support for employees, interns, or volunteers engaged in direct services to individuals or families impacted by trauma and violence.
  • Knowledge and familiarity in working with diverse populations and marginalized communities with an understanding of and commitment to anti-oppression work. 
  • Strong organizational and time management skills.
  • Proficient written and oral communication skills. 
  • Knowledge of and aptitude for Microsoft Office, client database applications, and other related forms of technology. 
  • Preferred 40-hour sexual assault certification or the ability to complete training within 6 months.
  • Valid driver’s license, automobile insurance, and reliable vehicle.

Essential Duties and Responsibilities:

  • Provides overall supervision of part-time/relief staff ES advocates and others as assigned. Minimum monthly supervision meetings for part-time and regularly scheduled relief staff supervision.
  • Responsible for hiring, onboarding, training, and mentoring of staff, volunteers, and interns as assigned.
  • Ensures compliance with established policies, procedures, and best practices.
  • Maintains resource, referral, and training materials to keep ES Advocates current with all information needed to perform their jobs effectively.
  • Assists in facilitating monthly team meetings/training to provide support around individual cases and evaluate successes and challenges.
  • Maintains ongoing collaboration, communication, and team building across CAS programs with an emphasis on cross-referrals/process with the Call Center and Civil/ Criminal Justice Intervention teams.
  • Works with the program team to maintain a safe, welcoming, accessible, clean, and inclusive environment.
  • Ensures 24/7 staffing coverage, with other on-call positions, including the availability to personally cover shifts when needed. Creates monthly employee work schedules as assigned.
  • Available to assist with resident participants’ needs, walk-ins, and crisis line coverage.
  • Assures data entry is completed accurately in Apricot database and other tracking methods.
  • Properly documents all critical incidents: child protection reports, emergency response calls, and participant injury/concerns.
  • Maintains accurate employee records including timesheet review, signature and submission, supervision sessions, schedules, and other related duties as assigned.
  • Supports grant writing process, i.e., researching, gathering information, etc. as assigned.
  • Provides backup for Day One leadership and coverage as needed and direct by the ES Manager.
  • Keeps ES Manager apprised of accomplishments, concerns, critical staffing/performance, and service updates.
  • Any other duties as assigned by a supervisor that support overall program services and services to v/s.



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