Emergency Services Supervisor
Bloomington, MN
Full Time
Mid Level
Our Mission:
Cornerstone disrupts violence through advocacy, support, and prevention. We partner with individuals, families, and organizations to build communities free from harm.
Our Core Values: *Survivor- Centered *Social Justice *Well-Being *Collaboration *Integrity
Summary of Cornerstone:
Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime. Our offices are located in Bloomington, Brooklyn Center and Minneapolis. Learn more at www.cornerstonemn.org
Diversity and Inclusion:
We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. BIPOC and LGBTQ+ community are strongly encouraged to apply.
Pay Range: $52,000-$56,000
***$1000 sign on bonus after successfully completing 90 day introductory period****
Unionized Position: No
Job Summary:
The Emergency Services Supervisor provides program leadership and supervision for Cornerstone’s part-time and overnight Emergency Services team. This role builds and supports a skilled advocate team delivering trauma-informed, survivor-centered, and culturally responsive services in a safe, welcoming, and inclusive environment. The Supervisor ensures high-quality programming, staff accountability, and responsive services for survivors of domestic violence, sexual violence, and human trafficking as they move toward safety, housing, and economic stability. This position also maintains strong partnerships with community providers and systems partners.
Hours/Schedule:
This role requires a flexible schedule with a primary focus on evenings and weekends. Includes participation in a rotating on-call schedule to support after-hours staff, coaching, and crisis coverage. Additional coverage may be required during emergencies, disasters, or major public awareness events.
Experience/Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential responsibilities include but are not limited to the following:
Oversight Leadership, Supervision, and Programming (50%)
Administrative Responsibilities (15%)
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities and those who may be Deaf/Hard of Hearing, to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to use manual dexterity for use of objects, tools, or controls as well as visual acuity. The employee is required to stand, walk, sit; climb or balance; and stoop, kneel, or crouch. The employee must lift and/or move up to twenty pounds. No employee should attempt to lift more than what is comfortable for them.
Visit our career page at: https://cornerstonemn.org/about/employment/
Cornerstone disrupts violence through advocacy, support, and prevention. We partner with individuals, families, and organizations to build communities free from harm.
Our Core Values: *Survivor- Centered *Social Justice *Well-Being *Collaboration *Integrity
Summary of Cornerstone:
Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime. Our offices are located in Bloomington, Brooklyn Center and Minneapolis. Learn more at www.cornerstonemn.org
Diversity and Inclusion:
We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. BIPOC and LGBTQ+ community are strongly encouraged to apply.
Pay Range: $52,000-$56,000
***$1000 sign on bonus after successfully completing 90 day introductory period****
Unionized Position: No
Job Summary:
The Emergency Services Supervisor provides program leadership and supervision for Cornerstone’s part-time and overnight Emergency Services team. This role builds and supports a skilled advocate team delivering trauma-informed, survivor-centered, and culturally responsive services in a safe, welcoming, and inclusive environment. The Supervisor ensures high-quality programming, staff accountability, and responsive services for survivors of domestic violence, sexual violence, and human trafficking as they move toward safety, housing, and economic stability. This position also maintains strong partnerships with community providers and systems partners.
Hours/Schedule:
This role requires a flexible schedule with a primary focus on evenings and weekends. Includes participation in a rotating on-call schedule to support after-hours staff, coaching, and crisis coverage. Additional coverage may be required during emergencies, disasters, or major public awareness events.
Experience/Qualifications:
- 2–3 years of supervisory experience in direct service settings; experience supporting unhoused individuals strongly preferred
- Experience providing survivor-centered, trauma-informed advocacy to individuals impacted by domestic violence, sexual violence, and/or human trafficking.
- Strong understanding of the intersections of poverty, homelessness, and violence
- Experience working with diverse, marginalized, and underrepresented communities.
- Excellent communication skills; bilingual/multilingual a plus
- Alignment with harm reduction, Housing First, trauma-informed care, and client-led approaches.
- Bachelor’s degree in social work or related field preferred (or equivalent experience)
- Valid driver’s license, insurance, and reliable vehicle required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential responsibilities include but are not limited to the following:
Oversight Leadership, Supervision, and Programming (50%)
- Supervise, coach, and evaluate weekend and overnight advocates (approx. 8 staff)
- Foster a collaborative, accountable, and supportive team culture aligned with CAS values.
- Ensure advocates have current tools, resources, referrals, and training materials.
- Support a safe, clean, and welcoming environment for participants and staff.
- Gather and analyze participant feedback to strengthen service delivery.
- Support hiring, onboarding, training, and retention of ES staff, volunteers, and interns.
- Lead regular team meetings, trainings, and feedback sessions with a DEI focus.
- Partner with leadership to adjust programming based on participant needs and feedback.
- Communicate regularly with the Emergency Services Manager and Senior Director regarding staffing, performance, and program needs.
- Participate in internal and external committees assigned.
- Attends and contributes to Program Leadership Team meetings, assignments, and trainings.
- Works pro-actively, and positively, with all other Program Leadership Team members, helping to create an environment of mutual respect and maintenance of a high performing team.
Administrative Responsibilities (15%)
- Maintain accurate staff records, schedules, supervision documentation, and timesheets.
- Monitor data entry, reporting, and quality assurance in Apricot and other systems.
- Prepare internal and external reports, invoices, and coded expenses.
- Conduct file audits and ensure compliance with program guidelines.
- Step in to provide direct services or crisis support as needed.
- Stay informed on housing trends, funding opportunities, and best practices.
- Any other duties assigned by manager that support overall program services and services to survivors/victims.
- Model accountability, professionalism, and positive leadership.
- Communicate clearly and directly, including coaching and courageous conversations.
- Support policy development, training materials, and continuous program improvement.
- Collaborate across teams to strengthen services and organizational impact.
- Contribute to strategic planning, program development, and leadership initiatives.
- Remains well informed of employee handbook changes, policies, and practices.
- Assist with strategic planning, program development, and cross-team collaboration.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities and those who may be Deaf/Hard of Hearing, to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to use manual dexterity for use of objects, tools, or controls as well as visual acuity. The employee is required to stand, walk, sit; climb or balance; and stoop, kneel, or crouch. The employee must lift and/or move up to twenty pounds. No employee should attempt to lift more than what is comfortable for them.
Visit our career page at: https://cornerstonemn.org/about/employment/
Our Benefits Package Includes:
- Health Care: Comprehensive coverage options.
- Paid Time Off: 160 hours annually, plus 13 paid holidays including your birthday in your first year. (Based on FT/40 hours per week.)
- Retirement Savings: Eligible after 90 days of service and 4% employer match after one year of service.
- Vision Coverage: Free for employees.
- Virtual Mental Health Services: Free for employees and their immediate families.
- Virtual Medical Care: Free for employees and their immediate families when enrolled in any of our medical plans.
- Life Insurance: Basic coverage provided at no cost to employees.
- Long-Term Disability: Free coverage for employees.
- Paid Parental Leave: Available after one year of service
EEO Statement:
Cornerstone strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, veteran, disability, age, marital or, familial, and/or with regard to public assistance or any other characteristic. We are an Equal Opportunity and Affirmative Action Employer.
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