Emergency Services Advocate
Bloomington, MN
Full Time
Entry Level
Emergency Services Advocate
Our Mission:
Cornerstone’s continuum of service helps to create communities where individuals and families are safe and children thrive. We advocate, educate and lead the way to social change.
Summary of Cornerstone
Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime. Our offices are located in Bloomington, Brooklyn Center and Minneapolis. Learn more at www.cornerstonemn.org.
Diversity and Inclusion:
We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. BIPOC and LGBTQ+ community are strongly encouraged to apply.
Salary range:
$19.00-21.63/hour
Job Summary:
The Emergency Services Advocate is responsible for providing advocacy, support, and information to victims/survivors of domestic violence, sexual violence and/or human trafficking/sexual exploitation accessing Cornerstone’s 24/7 shelter, hotel, crisis line, and walk-in services. The Emergency Services Advocate utilizes trauma-informed, survivor-centered, and culturally responsive practices to provide supportive services for participants. This position is also responsible for maintaining a welcoming, safe, clean, accessible, and inclusive environment for the families and people we serve.
The shift for this position is Sunday-Thursday from 11 pm-7 am
Experience/Qualifications
• Broad knowledge of resources and systems which interface with victims/survivors (v/s) of violence and the skills to work in both a team and individual setting.
• Understanding of trauma-informed, survivor-centered, and culturally responsive care practices and with a focus on of the impact of domestic violence, sexual violence, human trafficking/sexual exploitation, and general crime on adults, children/youth, and the community.
• Understanding of the human services delivery system emphasizing serving diverse, marginalized and/or underrepresented communities.
• General understanding of crime victim’s rights, civil remedies, and the criminal justice systems with the understanding additional training will be provided.
• Ability to communicate in a trauma-informed, calm, and deescalating manner with participants in crisis to assist in meeting their needs, provide support, and connect them to resources available that enhances safety.
• Good written and interpersonal skills with the ability to work with v/s, concerned persons, and community partners in a friendly, cooperative, and professional manner.
• Preferred 40-hour sexual assault certification or the ability to complete training within 6 months.
• Knowledge and aptitude with Microsoft Office, client databases, and other related forms of technology. Ability to navigate various modes of on-line platforms and phone technology
Essential Functions:
• Maintains professional and confidential survivor-centered support, advocacy, information, and safety planning for victims/survivors for v/s through phone, in-person, and walk-in services.
• Answers crisis line calls providing information, support, and referrals from v/s or concerned persons and systems personnel (medical, social services, law enforcement, etc.) seeking to assist v/s.
• Screens potential shelter/hotel participants requesting emergency safe housing options when bed space/hotel is available. Utilizes the DO process when CAS is unable to accommodate a v/s.
• Responds professionally to Law Enforcement Intervention contacts via email or over the phone and follows-up with the v/s within program guidelines.
• Delivers back-up assistance for the statewide Day One Crisis and Crime Victims Support phone lines, text, emails, and chats as assigned.
• Welcomes new participants into the shelter/hotel by processing intakes and providing guidelines for shelter living.
• Supports residents through providing advocacy, resources, crisis intervention, and arrangements for interpreter services.
• Assists current residents with basic living skills such as cleaning, meal preparations, and caring for children. And assists in cleaning, safety checks, and other tasks necessary to prepare apartment spaces during participant turnover.
• Stays apprised of ES activities, policies, and protocol changes, updates, and general information by reviewing the log, emails, and CAS Connect/TEAMS staff pages.
• Maintains a high-level working relationship with referral
Visit our career page at: https://cornerstonemn.org/about/employment/
Cornerstone Benefits:
Health care, 160 paid time off, 13 paid holidays which includes employee birthday, retirement savings with up to 4% match after 1-year, Free Virtual Mental health Coverage for all employees and their immediate family, Free Virtual Medical Care for employees band their immediate family with enrollment in anyone of our medical plans basic life insurance free to employees, long term disability free to employees, and paid parental leave after 1 year.
Our Mission:
Cornerstone’s continuum of service helps to create communities where individuals and families are safe and children thrive. We advocate, educate and lead the way to social change.
Summary of Cornerstone
Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime. Our offices are located in Bloomington, Brooklyn Center and Minneapolis. Learn more at www.cornerstonemn.org.
Diversity and Inclusion:
We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. BIPOC and LGBTQ+ community are strongly encouraged to apply.
Salary range:
$19.00-21.63/hour
Job Summary:
The Emergency Services Advocate is responsible for providing advocacy, support, and information to victims/survivors of domestic violence, sexual violence and/or human trafficking/sexual exploitation accessing Cornerstone’s 24/7 shelter, hotel, crisis line, and walk-in services. The Emergency Services Advocate utilizes trauma-informed, survivor-centered, and culturally responsive practices to provide supportive services for participants. This position is also responsible for maintaining a welcoming, safe, clean, accessible, and inclusive environment for the families and people we serve.
The shift for this position is Sunday-Thursday from 11 pm-7 am
Experience/Qualifications
• Broad knowledge of resources and systems which interface with victims/survivors (v/s) of violence and the skills to work in both a team and individual setting.
• Understanding of trauma-informed, survivor-centered, and culturally responsive care practices and with a focus on of the impact of domestic violence, sexual violence, human trafficking/sexual exploitation, and general crime on adults, children/youth, and the community.
• Understanding of the human services delivery system emphasizing serving diverse, marginalized and/or underrepresented communities.
• General understanding of crime victim’s rights, civil remedies, and the criminal justice systems with the understanding additional training will be provided.
• Ability to communicate in a trauma-informed, calm, and deescalating manner with participants in crisis to assist in meeting their needs, provide support, and connect them to resources available that enhances safety.
• Good written and interpersonal skills with the ability to work with v/s, concerned persons, and community partners in a friendly, cooperative, and professional manner.
• Preferred 40-hour sexual assault certification or the ability to complete training within 6 months.
• Knowledge and aptitude with Microsoft Office, client databases, and other related forms of technology. Ability to navigate various modes of on-line platforms and phone technology
Essential Functions:
• Maintains professional and confidential survivor-centered support, advocacy, information, and safety planning for victims/survivors for v/s through phone, in-person, and walk-in services.
• Answers crisis line calls providing information, support, and referrals from v/s or concerned persons and systems personnel (medical, social services, law enforcement, etc.) seeking to assist v/s.
• Screens potential shelter/hotel participants requesting emergency safe housing options when bed space/hotel is available. Utilizes the DO process when CAS is unable to accommodate a v/s.
• Responds professionally to Law Enforcement Intervention contacts via email or over the phone and follows-up with the v/s within program guidelines.
• Delivers back-up assistance for the statewide Day One Crisis and Crime Victims Support phone lines, text, emails, and chats as assigned.
• Welcomes new participants into the shelter/hotel by processing intakes and providing guidelines for shelter living.
• Supports residents through providing advocacy, resources, crisis intervention, and arrangements for interpreter services.
• Assists current residents with basic living skills such as cleaning, meal preparations, and caring for children. And assists in cleaning, safety checks, and other tasks necessary to prepare apartment spaces during participant turnover.
• Stays apprised of ES activities, policies, and protocol changes, updates, and general information by reviewing the log, emails, and CAS Connect/TEAMS staff pages.
• Maintains a high-level working relationship with referral
Visit our career page at: https://cornerstonemn.org/about/employment/
Cornerstone Benefits:
Health care, 160 paid time off, 13 paid holidays which includes employee birthday, retirement savings with up to 4% match after 1-year, Free Virtual Mental health Coverage for all employees and their immediate family, Free Virtual Medical Care for employees band their immediate family with enrollment in anyone of our medical plans basic life insurance free to employees, long term disability free to employees, and paid parental leave after 1 year.
EEO Statement:
Cornerstone strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, veteran, disability, age, marital or, familial, and/or with regard to public assistance or any other characteristic. We are an Equal Opportunity and Affirmative Action Employer.
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